I Will Not Be Processing Orders Between 12th Sept - 30th Sept ❤ hello@sparkleanddot.com ❤ Turnaround Time 2 - 5 Working Days ❤ £2.98 UK Shipping

Refunds & Cancellations

As an online business we both have a few rights. And rightly so! You don't get to touch & feel the pieces online so you need to be protected. We all change our minds from time to time!

  • Consumer Contracts Regulations allow you to cancel from my standard designs & sizes any time from the moment you place your order and up to 14 calendar days from the day you receive your goods. Please be aware that as a general rule I work quickly! Once you order the chances are I have already started working on it. So although you have 14 days I would really appreciate a cancellation request as soon as possible. 
  • You must notify the retailer of your wish to cancel and return the goods – by email - hello@sparkleanddot.com
  • You are responsible for returning the item within 14 calendar days of cancelling and refunds will be paid once the item is received in the same,  new, unworn, saleable condition.
  • Return postage is your responsibility & I would ask that you use a tracked/signed service. It is protection for us both. The original postage you paid with the item order will be refunded to you.

Personalised Items

A personalised item is something that has a name, date, coordinates, Roman numerals etc. on it. These are exempt from returns or refunds unless damaged. You are more than welcome to request a photo proof before I ship your item. Just leave me a note when you purchase or email me - hello@sparkleanddot.com

Customised Items

These are not the same as personalised items & returns/refunds are a possibility! If you request a generic size bracelet for example with design/wording that I advertise & can be resold then that isn't a problem & all of the above applies. However if you request something that I need to order in, such as a custom size or wording that is very specific or personal, then the guideline on returns, refunds will be the same as a personalised item.

Hopefully you won't feel the need to cancel or request a refund but if you do; just reach out. I am incredibly friendly, even on Mondays.

Tara 💕