As an online business we both have a few rights. And rightly so! You don't get to touch & feel the pieces online so you need to be protected. We all change our minds from time to time!
- Consumer Contracts Regulations allow you to cancel from my standard designs & sizes any time from the moment you place your order and up to 14 calendar days from the day you receive your goods. Please be aware that as a general rule I work quickly! Once you order the chances are I have already started working on it. So although you have 14 days I would really appreciate a cancellation request as soon as possible.
- You must notify the retailer of your wish to cancel and return the goods – by email - firstname.lastname@example.org
- You are responsible for returning the item within 14 calendar days of cancelling and refunds will be paid once the item is received in the same, new, unworn, saleable condition.
- Return postage is your responsibility & I would ask that you use a tracked/signed service. It is protection for us both. The original postage you paid with the item order will be refunded to you.
A personalised item is something that has a name, date, coordinates, Roman numerals etc. on it. These are exempt from returns or refunds unless damaged. You are more than welcome to request a photo proof before I ship your item. Just leave me a note when you purchase or email me - email@example.com
These are not the same as personalised items & returns/refunds are a possibility! If you request a generic size bracelet for example with design/wording that I advertise & can be resold then that isn't a problem & all of the above applies. However if you request something that I need to order in, such as a custom size or wording that is very specific or personal, then the guideline on returns, refunds will be the same as a personalised item.
Hopefully you won't feel the need to cancel or request a refund but if you do; just reach out. I am incredibly friendly, even on Mondays.